Legal
Refund and Cancellation Policy
Refunds at Zealantis are limited. The only refund we offer is a prorated refund when you cancel an annual subscription to our software platform. All digital product sales are final. Professional services follow the cancellation and refund terms in your signed contract.
This policy is part of our Terms and Conditions and is governed by the laws of the State of Wyoming. Nothing in it limits any right you have under applicable law that cannot be waived.
At a glance
| What you bought | Can you cancel? | Refund |
|---|---|---|
| SaaS – annual plan | Yes, anytime | Prorated refund for unused months, with annual discounts deducted |
| SaaS – monthly plan | Yes, anytime | No refund. Access continues to the end of the paid month |
| Digital products | No (delivered instantly) | No refund. All sales final |
| Professional services | Per your contract | Per your contract or statement of work |
1. Software platform (SaaS) subscriptions
1.1 Annual plans: prorated refund
You may cancel an annual subscription at any time. When you do:
- Your subscription will not renew.
- You keep access until the end of the calendar month in which you cancel.
- We refund the fees for each full month remaining in your annual term after that month, less the discount adjustment below.
How the refund is calculated:
Refund = amount you paid for the annual term − (standard monthly price × number of months used)
Example: you pay $1,200 for an annual plan starting January 1, and the standard monthly price is $120. You cancel on April 10 and keep access through April 30, so 4 months are used. Your refund is $1,200 − (4 × $120) = $720.
Months used include the month you cancel in. Used months are charged at the standard monthly price, so annual or promotional discounts apply only to a completed annual term. If the result is zero or less, no refund is due. Taxes are excluded from the calculation. Any taxes collected are refunded in proportion where the law allows. Add-ons, one-time setup fees, and usage-based charges already incurred are not refundable.
1.2 Monthly plans
You may cancel a monthly subscription at any time. Cancellation takes effect at the end of the current billing month, and you keep access until then. We do not refund partial months.
1.3 Renewals
Subscriptions renew automatically until you cancel. For annual plans, we email you a reminder 15 to 45 days before each renewal. If an annual plan renews and you cancel afterward, section 1.1 applies to the new term.
1.4 Free trials
You will not be charged if you cancel before your free trial ends. If the trial converts to a paid plan, the rules above apply from the first paid day.
1.5 Downgrades
Downgrading to a lower plan takes effect at your next renewal. Downgrades do not create a refund for the current term.
2. Digital products
Digital products, such as templates, downloadable files, courses, and e-books, are delivered instantly and cannot be returned. All sales of digital products are final, and we do not offer refunds or exchanges.
Please review the product description, previews, and requirements before buying. If a file is corrupted, missing, or will not download, contact support@zealantis.net and we will send a working copy or fix your access. This is a replacement, not a refund.
3. Professional services
Professional services, such as consulting, implementation, development, and training, are governed by the cancellation, refund, deposit, and payment terms in the signed agreement, statement of work, or proposal for that engagement (the “Services Agreement”).
If a Services Agreement does not address cancellation, then:
- either party may cancel with 14 days’ written notice;
- you pay for work performed and approved expenses incurred up to the cancellation date;
- deposits and retainers cover work already scheduled or performed and are non-refundable; and
- prepaid fees for work that has not started are issued as a credit toward future Zealantis services, valid for 12 months, and are not refunded in cash.
4. How to cancel a subscription
- Online (fastest): go to Account Settings → Billing → Cancel Subscription. You do not need to contact anyone, and cancellation is effective right away.
- By email: send a request from your account email to support@zealantis.net. We process cancellation requests within 1 business day and confirm by email.
We may offer you an alternative plan when you cancel, but you can always decline and complete the cancellation.
5. How refunds are paid
Eligible refunds are issued to the original payment method within 10 business days after cancellation. Your bank or card issuer may take another 5 to 10 business days to post it. We cannot refund to a different payment method.
6. Billing errors
If we charge you in error, for example a duplicate charge, a charge after you cancelled, or a charge for the wrong amount, contact support@zealantis.net within 30 days of the charge. After that, the charge is final. We will investigate and reverse any confirmed error in full. A corrected billing error is not considered a refund under this policy.
7. Chargebacks
Please contact us before disputing a charge with your bank. Most billing questions are resolved quickly. If you file a chargeback for a charge that is valid under this policy, we may suspend or terminate your account and recover the disputed amount, plus any chargeback fees and reasonable collection costs.
8. Termination by Zealantis
If we end your subscription for convenience, and not because you breached our Terms, we will refund prepaid fees for the unused portion of your term. If we end your subscription because you breached our Terms or Acceptable Use Policy, no refund is due.
9. Changes to this policy
We may update this policy. Changes do not apply to purchases made before the updated policy is posted.
10. Contact
Questions about cancellations or billing: support@zealantis.net
Zealantis Global Technologies LLC
5830 E 2nd St, Ste 6400
Casper, WY 82609
United States